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Q. I am not happy with the items I purchased from Condomania. Can I return them?

A. Condomania wants you to be happy with every purchase that you make with us. If you are dissatisfied with your purchase for any reason, simply return the product to us within 30 days of purchase for a refund of the product price. Unfortunately due to some abuse of our policy we now charge a 15% restocking fee to returns. Please note we do not refund shipping & handling charges on returns.

To process your return:

1. Contact Condomania's customer service manager, , and detail your reasons for the return, your invoice number, the sku of the item to be returned, and any other pertinent information to the return or exchange. Kink will coordinate your return or exchange authorization.
2. Please include a copy of your invoice in your returned package.
3. Send the package via U.S. Mail.
        Condomania
        Attention: Mailorder
        1011 North Orange Drive
        Los Angeles, CA, 90038
   
   Once we receive and process your return, your credit card will be refunded.
4. Should you require a replacement product, please contact Condomania Customer Care at 1-800-9CONDOM (323.969.0102) and we will process a new order for the replacement product and charge your credit card when the order is shipped. If you are returning an item, once we receive the item, we will process your return and credit your charge card.
5. Please note that once a package has been "lost" in the mail it can take up to 30 days (or more if it is an international order) to be returned to Condomania. If you return the package by simply writing "Return to Sender" on one of our un-opened packages then may also take several weeks to arrive at Condomania. Unless an adequate amount of time has passed we will not be able to return your funds.
6. When requesting a refund on your credit card it is always very helpful, and will expedite your request, if you would fax us a copy of your credit card statement (with all other transactions except for Condomania's blacked out) so that we may have the reference numbers associated with the transaction. Please fax this to us at 323.969.0119 and then follow up with an email to customer service.
7. Credit card returns take a few days to process, here's a break down of what you can expect:
   • Condomania returns funds to your account. Please note that refunds must be handled before 2pm PST else they will be logged as part of the next days transactions.
   • Within 2 business days the amount refunded should be available to your bank. If you contact your bank administrator at this point your bank can find the money has been refunded but will not yet be in your bank account.
   • Usually within 5-7 working days after Condomania has refunded your money to your credit card it will show up as available to you in your account.